Frequently Asked Questions (FAQs)

Arc Flash & Electrical Safety Learning Center / FAQ


All Students

Where can I find information about the class I am attending?

See the class event page for details. Each class event page can be accessed from the class schedule.

What time does... registration begin, class start, class finish?

Registration: Open class registration is completed in advance. The class schedule has links to register online or you can call +1 (502) 716-7073.

Instructors are usually present 30 minutes prior to the start of class.

Open Classes: Full-day open classes typically start at 8:00 AM and finish by 5:00 PM. Please see the class event page for details (accessed from the class schedule).

On-site Classes: These are scheduled to meet the customer's needs.

How do I get to your training?

See the class event page for details (accessed from the class schedule).

For Louisville training, see below.

Do I need to bring anything to class?

No, all materials will be provided.

Is lunch provided?

Open Classes: Yes, lunch is included in your registration.

On-site Classes: Lunch is provided at the customer’s discretion.

What materials will I receive?

See the Course Outline for details.

A link is available on the class event page (accessed from the class schedule) and on individual class pages, found under the Training tab.

How do I get my certificate?

Visit the Certificate Center to find and download/print your Certificate of Completion.

Do e-Hazard courses qualify for CEUs?

Continuing Education Units (CEUs) are available for many of our courses but depend upon the certifying body. Each course page lists the available CEUs for the class. These are subject to requirements, so check with your certifying body for more information. For additional information on certifying bodies, see CEUs for Electrical Training.

Louisville Students

What hotels are near your training center?

We have compiled a list of hotels nearby that we recommend or offer a corporate rate for e-Hazard.

There are two clusters of hotels nearby representing most major hotel brands:

I-265/Westport Road interchange (<5 miles/12 minutes)
I-64/Blankenbaker Parkway interchange (<10 miles/20 minutes)

How do I get to your training center?

Our training center is located in Eastpoint Business Park in suburban Louisville, less than one mile from the LaGrange Road Exit (30) of I-265, Gene Snyder Freeway. For practical purposes, the only way to get to our training center is by car.

Directions:
3018 Eastpoint Parkway, Louisville, KY, 40223

What car transportation options are available?

All of the major car rental companies have operations at the Louisville International Airport. Additionally, Uber, Lyft and taxi services are available in Louisville.

Do you have any restaurant recommendations?

Louisville is a known as a "foodie" town. Here is a list of restaurants near the training center and some additional links to local fare.

What is there to do in Louisville?

Louisville is the homeplace of the Kentucky Derby, Slugger Bats, Muhammad Ali, the Bourbon Trail and more. Here are a few options and links to other resources.

Video Courses

What if I need the DVD beyond the four-week rental period?

You will be charged the balance of the purchase price.

How can I train additional students with the video training I have already purchased?

Additional “seats” may be purchased.

Note: In order to receive a certificate of completion, a student must pass the quiz and participate in an SME phone consultation.

What happens if I need more than one SME phone consultation?

Additional phone consultations are available for $200 per consultation.

What happens if a student is not able to participate in the SME phone consultation?

Additional phone consultations are available for $200 per consultation.

Note: In order to receive a certificate of completion, a student must pass the quiz and participate in an SME phone consultation.

My DVD won't play on my computer.

We recommend installing VLC Media Player. This is a free application that usually resolves the issue.

Still Have Questions?

Get in touch with us to find an answer.
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